Frequently Asked Questions
Who do I contact if there is a problem with the store website?
If your issues are not resolved by restarting your computer or phone, email the website administrator at weborders@fcbands.org with a detailed description of the issue.
When can I place orders?
The winter guard product store is open for approximately 3-4 weeks. You can place as many orders as you would like during that time period. The exact dates will be noted on the store front once they become available.
Can I order by phone?
All orders must be made online to ensure accurate and secure orders.
Can I pay by cash or check?
All orders must be made and paid for online to ensure accurate and secure orders.
Who do I contact if I need assistance placing my order?
Email the website administrator at weborders@fcbands.org.
Can I order products or colors not listed in the product store?
Product options are limited to the items currently in the product store. If you would like to see a product added in the future, please email the product suggestion to the Color Guard Director at adam.faircloth@ftcsc.org.
Will I be taxed on my store purchase?
No sales tax will be charged for purchases made in the winter guard product store.
How long will it take to receive my order?
The estimated delivery time for product orders is 5-11 business days. Most orders are received within 8-9 business days. It takes approximately 2-7 business days for order fulfillment on apparel products and 2-5 business days for non-apparel products. Flat rate shipping takes an additional 3-4 business days. Products may be shipped separately.
How much is shipping?
All products are shipped for FREE. Shipping takes 3-4 business days after product fulfillment. The estimated delivery time for product orders is 5-11 business days. Most orders are received within 8-9 business days.
How do I check the status of my order?
Please allow up to 12 business days for product delivery. If you have not received your order within 12 business days, send an email to weborders@fcbands.org for a status update. We will need the order number from your confirmation email to check on the status of the order.
Can I make a change or addition to an existing order?
All sales are final once the order is placed. If a substantial error was made, contact customer support at weborders@fcbands.org and the administrator will determine if a correction can be made. Provide the order number from your order confirmation email and a detailed description of the issue. If you need another item, you will need to place another online order.
Who do I contact if there is a problem with my order?
All sales are final unless there was an error made during production or delivery.
- Misprinted/Damaged/Defective Items: Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. You will need to allow FCBands a few additional days to process this request. If you need to submit a claim for a refund or exchange, send the order number, a picture of the product (include size label if applicable) with the issue, and a detailed description of the problem to weborders@fcbands.org. You will not incur any fees for replacement if the error is determined to have occurred during production or delivery.
- Orders Lost in Transit: Complete a lost in transit claim for products lost in the mail. Lost in transit claims must be submitted no more than 4 weeks after the estimated delivery date. You will need to allow FCBands a few additional days to process this request. Send the order number and a detailed description of your issue to weborders@fcbands.org. You will not incur any fees for replacement of items determined to have been lost in transit.
Who do I contact if there is an issue with my payment?
Email the website administrator at weborders@fcbands.org.
Can I return/exchange an item?
All sales are final unless there was an error made during production or delivery. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. You will need to allow FCBands a few additional days to process this request. If you need to submit a claim for a refund or exchange, send the order number, a picture of the product (include size label if applicable) with the issue, and a detailed description of the problem to weborders@fcbands.org. You will not incur any fees for replacement if the error is determined to have occurred during production or delivery.
What happens if my products are lost in the mail?
Complete a lost in transit claim for products lost in the mail. Lost in transit claims must be submitted no more than 4 weeks after the estimated delivery date. You will need to allow FCBands a few additional days to process this request. Send the order number and a detailed description of your issue to weborders@fcbands.org. You will not incur any fees for replacement of items determined to have been lost in transit.
Can I order a show patch?
Patches are not available in the winter guard product store. You will receive a separate communication from Franklin Central Bands on show patches as they become available.
Customer Support
If you still have questions after reviewing the FAQ's above, contact customer support via email by clicking the button below.